Shipping and Delivery
UK and Ireland shipping:
All products will soon come with a shipping price alongside the item price. These prices will be the full shipping price for the item, providing it is shipped by us on one of our scheduled deliveries in the UK and Ireland. If you require a piece to be delivered quicker than our service allows, then we will organise a few quotes through other delivery companies and allow you to choose the option that best suits you.
All products on the website also come with a full money back guarantee 'cooling off' period of two weeks. You can expect a 100% refund if we have delivered and if we can collect, but if you choose to have the item delivered or collected by a third party, then only the purchase price will be refundable. We will not be liable for other shipping costs.
All items delivered by us will be delivered blanket-wrapped and into your property. All items delivered by other services may not include delivery to within your premises, as most services are to the door only. You must also be aware that when items are delivered by another service, there may materials like cardboard, pallets, crates and plastic wrapping that will need to be disposed of by you after the delivery. Blanket wrap services by others will be available, but they generally cost 2-3 times that of freight shipping.
If you use a service other than our own then check the packaging upon arrival for signs of poor handling and make sure to note any damage when signing. All items will be fully insured, but the damage needs to be photographed and reported quickly.
We run a delivery service to the UK approx every 6 weeks. Our shipping prices are the lowest possible, but the standard of service is the highest possible. We do our best to get to you on time and in perfect condition.
We do not charge for packing materials, but if a crate is necessary for shipping, then that cost will be considered an extra and charged to the customer.
All items will be shipped fully insured for their cost price.
When asking for a shipping quote please mention if the address is private or commercial, as this can affect the price. It is also worth noting that if the item you order is heavy, then you may need help when you receive it, as some transport services only deliver to your front door.
Within the EU:
If you are outside the UK and Ireland and you are interested in a shipping quote, then please email us the name of the item, along with your city and postcode and mention if the premises is a business or residential address, as this can affect the shipping costs. We will then get you shipping quotes for different methods of service, i.e. freight delivery (lots of packaging, but cheaper) or blanket wrap (less packaging, carried into your home/office, but more expensive).
All items shipped by us through other shipping companies will be well wrapped if freight and fully insured for the full item cost price.
We do not charge for packing materials like bubble wrap, pallets and paper, but if large cardboard boxes or crates are required, then those will be additional costs added to the shipping price.
We will, on occasion, make trips to France, Holland and Belgium to make deliveries, so if you have time and are not in a hurry to receive an item, then you can ask to be kept informed about our next trip to your area. Please include your city and postcode in any emails about shipping.
Outside the EU:
In most cases, any items shipped outside the EU will require a wooden crate if shipped by freight, so you will have to be prepared for this once the item arrives in your country. Sometimes the shipping companies will remove the crate for you, but it is not a guarantee that this will happen. To avoid this, we recommend you use a local shipping company to deliver to you. We then ship to your local shipping company and they unpack the piece and deliver it by blanket wrap service. We cannot help with this process, except for New York.
We also use a company called Hedley's Humpers, who operate out of London and Paris, and they ship to all parts of the globe. They offer an excellent and professional service, in our opinion.
Our website prices contain a sales tax, which is not charged when shipping outisde the EU, so therefore the overall price of an item plus shipping might not be much over the current website prices. Why not email today stating your country, city and postcode and see how much delivery to you might be?
You, the buyer, will be responsible for all import duties on any purchases. We can provide a shipper who can help with the paperwork, etc but the cost must be paid by the customer.
The above acronym placed after an item's description denotes that there is no discount available on that particular piece. The reason for this is either (a) the item is on consignment, or (b), it has already been heavily discounted.
If I have missed anything and you have further questions about shipping then please mail me on [email protected]